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kiwikt 
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Joined: 02 March 2010
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 Topic: Bad Customer Service! Maternity Direct.
Posted: 05 May 2011 at 9:39am |
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I ordered some items of Maternity Direct http://www.maternitydirect.co.nz on Tuesday and about 30 seconds after placing my order I realised that I needed to change the order.
Do you think I can a hold of them! I have called, emailed, left messages, and for two days - NOTHING.
They have charged my CC for the order, but I have not received an email confirmation of the order.
What do I do! I am so frustrated.
When you call them they say their customers are important to them. Obviously not, because they dont answer emails, they dont return calls and they take your money without confirming your order.
OVER IT!
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Due 14/10/11
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kellie
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Location: Auckland
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Posted: 05 May 2011 at 2:28pm |
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Maternity direct are terrible.
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Kalimirella
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Joined: 14 November 2009
Location: Waipukurau
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Posted: 05 May 2011 at 3:05pm |
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I've always found them quite good, are you not getting anyone on the phone at all?
Last time something went wrong with my order (they didn't have a size I wanted) they rang me and even changed sizes on other items after consultation.
However because it is a WAHM type business if the lady running it is sick or something else has come up unfortunately this is what happens :(
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Kiara is 3 and Teagan is 2, now we're expecting our long awaited 3rd! 
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kiwikt
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Posted: 05 May 2011 at 3:46pm |
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it is so frustrating. if it is a WHAM business I am beginning to think they are on holiday. But they should not be taking orders if they are, and they should definitely not be charging CC's automatically.
I will give them until 3pm tomorrow to contact me...after that I am having the charge on my card reversed. It will be almost four days since I placed the order with no contact.
Still not good enough, even if it is a WHAM business.
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Due 14/10/11
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newme
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Posted: 06 May 2011 at 7:28pm |
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If you look at the treasures forum there are loads of people on there who have had terrible service from Maternity Direct.
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BikeBaby
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Joined: 25 January 2011
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Posted: 07 May 2011 at 10:48am |
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Glad I read this as I was going to place an order with them today! Think I'll give it a miss now!
Good Luck kiwikt!
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princesspumpkin
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Posted: 07 May 2011 at 11:52am |
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I ordered a nightie from them last week - it turned up two days later no worries :) I guess everyone has different experiences, and bad customer service is never a good thing, but I had no problems with them.
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Chells
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Joined: 30 October 2010
Location: Nelson
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Posted: 07 May 2011 at 12:05pm |
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I am put off ordering from them as I got a maternity tankini, selected the colour/size and paid, then to be told it was out of stock. I got another one but was annoyed their website didn't tell me before I ordered. Also, they were advertising 'Design your own T-Shirt', I couldn't select a size so contacted them to do it over the phone, only to be told they are out of stock. Why not update their website then?
It's a shame to hear you (and others) have had a bad experience too as they have some really nice products.
Hope they get back to you
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IVF#1 - November 2010 = SUCCESSFUL.  <a href="http://lilypie.com" rel="nofollow">[IMG]http://lbdf.li
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kiwikt
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Posted: 09 May 2011 at 10:13am |
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They called me at 8pm last thursday...I didn't hear my phone so they left a message telling me that they would call back Friday.
They didn't call back.
So now they have had my money for more than a week, I have left daily messages with them and nothing.
I am calling my bank later to have my CC reversed.
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Due 14/10/11
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kiwikt
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Posted: 10 May 2011 at 4:33pm |
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Update for those of you who are interested.
I received my order on Monday, and a phone call on Tuesday.
Apparently I entered my email address wrong on the order form online which is why I did not receive an invoice. They also emailed me using that email address to answer my enquiry.
The lady was very rude on the phone and implied that I was unreasonable for wanting to be called and it was my fault that the email address was wrong.
However:
- I emailed them from my correct address 2 minutes after placing the order. How hard was it to reply to that address?
- and after 3 phone messages saying that I had not heard from them, do you think they might have gone back and checked the email address they were using?
She still wasn't going to send me an invoice. Didnt really get the concept of proof of purchase!
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Due 14/10/11
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kiwikt
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Posted: 10 June 2011 at 12:56pm |
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Just to let everyone know...dont use Maternity Direct!
After the saga of just getting my order, they sent me the wrong sized maternity bra and the tops didn't fit.
I returned them and they offered to send me a different style of top at a reduced price. I agreed but a week later - nothing.
Then they email me asking me if I want the different top. I ALREADY SAID YES! At that point I told them no, because they suck (I used nicer words, just) and that they just need to refund me.
Another week goes by and nothing! I email them, they email me saying the refund has just been processed.
It too 3 WEEKS! From when I returned the tops to when I got the refund.
So it took 3 emails over 3 weeks to get a refund.
It really is not worth it.
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Due 14/10/11
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Jaune
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Posted: 10 June 2011 at 2:07pm |
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Thanks for the heads up! I loathe poor customer service so will be steering clear!
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EmDee
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Posted: 10 June 2011 at 2:08pm |
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Oh my goodness, what a hassle to get anything done. Thanks for the heads up, I'll be certain to never use them!
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DS 8
DD 6
DS 4
DD 2
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guest
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Posted: 10 June 2011 at 6:53pm |
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Ooo that's really bad. You definitely get what you pay for!
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Raspberryjam
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Posted: 11 June 2011 at 10:03am |
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I also ordered hot milk bras off them they charged my card, so I thought it was all good to go, only to recieve an email 5 days later to say they didnt have a couple in that size , can I pick something else - wont go there again
and their nappies are rubbish!!!
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http://lilypie.com] 
http://lilypie.com] 
http://lilypie.com] 
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High9
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Posted: 11 June 2011 at 12:39pm |
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I ordered some bras from them last year and they charged my card but nothing for a few days so I emailed them asking if it had been sent, or what was happening and she replied that there had been an error with my order and that they didn't have the size I wanted 10B but I could take an 8C which was the same size as a 10B apparently.
I said ok as I took her word for it but it wasn't the same size at all imo. I had tried the 10B on in another store but as the Maternity Direct ones were on special I got those instead. Bit disappointing but it's not a huge difference in size.
Was meant to arrive in time for my birthday (special treat from DP) so we ordered around end of July and was maybe mid August when it arrived. (ETA: About 5 days late)
Edited by High9
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shadowfeet
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Posted: 11 June 2011 at 2:24pm |
I had ok service from them when I ordered once (maybe 20 months ago, so a long time ago), but the quality of their feeding singlets isn't the best. I just got warehouse H+H ones for this baby and they are quite similar, but prefer warehouse ones, and they're cheaper
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Brunettie86
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Posted: 25 August 2011 at 10:16am |
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I wish I had seen this before ordering 3x hotmilk bras and some undies...
I have also had crap service. I ordered the buy three bras and they will be $19.95 from the sale items. Well it has been 4 days now - I have emailed every day and called to find out when the refund will come through as I was charged full price at the check out. I also need to let work know when to expect a package - not one reply! They were quick enough to email me asking if they could help when I had items in the cart but didn't complete the purchase though!!!!
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peanut butter
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Posted: 27 August 2011 at 5:59pm |
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I also had this problem just recently but DID eventually get my order..took about 10 days and DID get my refund even though apparently I bought sale items over $20 that were not included.
Start phoning...you wont get them but after I left 3 messages they did ring back...to say I should have received it...i hadnt...and then nothing since then..I did receive it the next day.
It IS slack customer service.
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vixgirl
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Posted: 30 August 2011 at 9:56pm |
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I ordered a bra and 20 "free nappies" from maternity direct on 29 th June and I'm still waiting for it!! I've chased them up twice and was told they couldn't find my payment, then they did and my goods were on their way, yeah right...
SHOCKING!! Will never use them again!!
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Bad Customer Service! Maternity Direct.
